Privacy Policy

Last Updated: December 5, 2025

At Fieldteam, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile workflow management solution, including our website, mobile applications, and cloud-based services.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide when using our services, including:

• Account Information: Name, email address, phone number, company name, and billing information
• Job and Project Data: Job schedules, client information, site locations, and project details
• Communication Data: Messages, audio notes, and correspondence between team members
• Multimedia Content: Photos, videos, and audio files uploaded to the platform
• Inventory Data: Material lists, stock information, and asset management records

1.2 Information Automatically Collected

When you use Fieldteam services, we automatically collect certain information:

• Location Data: GPS coordinates for job tracking, navigation, and field worker mapping
• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Usage Data: App usage patterns, feature interactions, and access times
• Log Data: IP addresses, browser types, and timestamps

2. How We Use Your Information

Fieldteam uses the collected information for the following purposes:

• Providing and maintaining our job management and workflow services
• Facilitating communication between office staff and field workers
• GPS tracking and navigation features for field teams
• Generating reports and analytics for business operations
• Processing payments and managing subscriptions
• Sending service updates, notifications, and technical alerts
• Improving our services, features, and user experience
• Ensuring platform security and preventing fraud
• Complying with legal obligations and enforcing our terms of service

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Within Your Organization

Information is shared with authorized users within your company account, including office administrators and field team members, as necessary for job management and coordination.

3.2 Service Providers

We engage trusted third-party service providers to assist with:

• Cloud storage and hosting services
• Payment processing
• Email and SMS notifications
• Analytics and performance monitoring
• Customer support services

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.4 Legal Requirements

We may disclose information when required by law, court order, or to protect the rights, property, and safety of Fieldteam, our users, or others.

4. Data Security

Fieldteam implements industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure cloud-based storage with regular backups
• User authentication and access controls
• Regular security audits and monitoring
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest security standards.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide our services. If you close your account, we will retain certain information as required for legal, accounting, or business purposes. You may request deletion of your data by contacting us, subject to our legal obligations.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to certain processing of your information
• Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw previously given consent for data processing

To exercise these rights, please contact us using the information provided below.

7. Australian Privacy Principles

As an Australian-based company, Fieldteam complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). We are committed to handling personal information in accordance with these principles and respecting the privacy rights of Australian residents.

8. International Data Transfers

Your information may be stored and processed in Australia or other countries where our service providers operate. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

9. Children's Privacy

Fieldteam services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Third-Party Links

Our services may contain links to third-party websites or services, such as TomTom Mobile for navigation. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.